Delivery & shipping
How we get your order from the warehouse to your door.
Delivery zones
Guranatwe currently delivers across the City of Kigali and all four provinces of Rwanda through a network of partner couriers.
Kigali delivery zones are covered in-house with our own logistics team for the fastest turnaround.
Delivery times
Kigali City — 1 to 3 business days. Orders placed before 3 PM often arrive the next day.
Outside Kigali — 2 to 5 business days depending on the destination and courier schedule.
Delivery time shown on each product page is an estimate and may vary for bulky items.
Delivery fees
Standard delivery inside Kigali is 2,000 RWF.
Free delivery on orders over 50,000 RWF within Kigali.
Delivery fees for other provinces are calculated at checkout based on weight and destination.
Tracking your order
You'll receive an SMS and email confirmation when your order ships. You can also look up any order by its reference on the Tracking page.